![]() ![]() If you go on entering wrong PUK number exceeding the allowed number of entries then SIM card is blocked permanently and “SIM rejected” is displayed on the phone screen. If you enter wrong PIN 3 times then PUK number is asked. In case you have turned on the PIN-PUK security, you need to insert PIN when you start your phone. What happens if I mistakenly dial wrong PIN- PUK number?.PIN or PUK is accessible only to the respective SIM owner upon need. PIN or PUK number is used as personal identification number for a particular SIM card in order to secure the SIM from unwanted intrusion. In order to reactivate the number, you can visit nearby Ncell center or Ncell Shop with the valid original document. If you do not use the number for six months, the number goes to Pre-deactivate state. When I try to use it now, it shows “SIM card registration failed”. I didn’t use my number for a year as I was out of country.Else, visit nearest Ncell centre with your original document You can get it free of cost by using Ncell App or E-care. How can I get the call detail record of my number?.You (the respective SIM owner) must visit Ncell center with valid original document What if I lost my phone and want to perform location trace?.If the call detail record matches then the number will be registered in your name after submission of duly filled subscription form. You need to provide more than 10 phone numbers frequently dialed from your mobile number prior to six months. You can visit the nearest Ncell centre with your documents (Passport size photo, a copy of license, passport or citizenship). I found out recently that the mobile number I have been using since more than 2 years is not registered in my name.Original document with authorized customer must be present at Ncell Centre for SIM change with regular document process. No, you cannot send someone else to get the SIM card. What is the charge for SIM replacement and can I send someone else to get my SIM replaced?.You can call to 9005 and verify your (SIM owner’s) details like name, date of birth, address and document number among others in order to block the respective number ![]()
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